FAQs

There are many reasons why you should instruct us to deal with your costs related matters, some of those reasons are:

• Having worked in costs for over 30 years we have the necessary experience and knowledge to provide you with a quality service.
• We have a national coverage with offices in 9 locations, which enables us to provide a genuine national service but with a personal touch and with the benefit of local knowledge.
• We are one of the largest Cost Drafting firms and therefore can call on vast experience within the company.
• We provide a “Cradle to Grave” service, enabling you to pass your costs matter on to us to deal with through to completion.
• Swift turnaround on instructions received.
• Free general advice to our regular clients.
• We can work with both paper or electronic files.
• We will work with you to maximise your costs and improve the efficiency of your billing process.

For more information regarding our services, please contact your local regional office (Branch Offices) or contact us by clicking the Make an Enquiry or Request a Call Back buttons to the right, or calling 0370 300 3780.

You can simply send us your file along with a letter of instruction detailing what it is that you require. If we do not have a pre-existing relationship, we will provide you with our terms and conditions before undertaking the work.

Alternatively, you can book a FREE courier collection by clicking the link and completing the form or by contacting us.

For more information regarding our services, please contact your local regional office (Branch Offices) or contact us by clicking the Make an Enquiry or Request a Call Back buttons to the right, or calling 0370 300 3780.

We offer FREE collection of files. In order to arrange a collection, you can book a courier by completing the form or contacting us.

Our standard turnaround time is 10 working days. We are able to a provide a swifter turnaround for more urgent instructions that have tighter filing/ service deadlines.

In order to maintain our standard turnaround time and ensure your instructions are placed with the most appropriate person, we utilise the services of all of our Costs Draftsmen around the country.

For details of our charges, please either contact your local regional office (Branch Offices), call 0370 300 3780 or complete the Request a Call Back form.

Your point of contact will be the regional manager/ team leader. In order to locate your local regional office and contact, please navigate to our Branch Offices page.

Your instruction will be assigned to a Costs Draftsman/ Costs Lawyer with the relevant experience and knowledge required to deal with the matter.

Generally, your instructions will be dealt with by the same Costs Draftsman/ Cost Lawyer from start to finish, which will include dealing with the detailed assessment process. Unlike our competitors that utilise specific teams for certain tasks i.e a. bill drafting team or a negotiating team, where possible, we ensure that the Costs Draftsman who prepared the bill of costs also deals with the negotiation and detailed assessment process in respect of said bill. This is an advantage given the Costs Draftsman’s intimate knowledge of the substantive proceedings having been through the file in detail when preparing the bill.

For more information on the experience of our Costs Draftsmen, please see our Staff Profiles.

As with most legal firms we have taken GDPR seriously and have put in place policies to deal with information security. GDPR is an ongoing process and we will continue to develop where necessary in order to keep data secure.

We do not offer a one size fits all GDPR agreement as a processor for data controllers. We have found through experience that every Solicitor firm operates differently and therefore it is necessary to enter specific agreements that ensure we meet the client (Data Controllers) obligations. For example, we have found that certain agreements require stricter policies regarding encryption or data transfer due to the fact that instructions and data are provided electronically.

For more information regarding our services, please contact your local regional office (Branch Offices) or contact us by completing the Make an Enquiry form, Request a Call Back form or calling 0370 300 3780.