How to Deal with those Incorrect Rejects from the LSC
In the current climate it has never been more important to ensure that claims for costs are paid as expeditiously as possible.
We are of course trying to ensure that we respond quickly to the constantly evolving requirements of the Legal Services Commission; however one area that is proving to be an ongoing problem is the number of claims being incorrectly rejected. The Legal Services Commission stated at the Legal Aid Practitioners Group Conference in October 2012 that they are making progress on reducing rejections and are committed to continuing to do so. Unfortunately we have seen little evidence of this improvement in recent months.
The question is what can we do in the meantime to deal with the incorrect rejections? One step that we would highly recommend is to use the Legal Services Commission’s national ‘rejection fix’ email. This is a fairly recent development and is designed to be used whenever you believe that a claim has been rejected incorrectly. You can send an email to email@example.com and a member of the team will respond within 24 hours. If they accept that an error has been made they will provide a priority return slip, update their records and provide training to the caseworker involved. This has worked very well so far and we feel it is important to ensure that you use this service so that the Legal Services Commission can see the full extent of incorrect rejections. It may also encourage caseworkers to be more careful when assessing claims if they have had negative feedback from the reject fix team.
We will be happy to review rejected claims and email the Legal Services Commission on your behalf should you wish for us to do so.