Privacy

The John M Hayes Partnership Ltd is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified for example when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The John M Hayes Partnership Ltd may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with the change.  This policy was last updated on 25th May 2018 to accord with the changes in GDPR.

Data Controller

Any personal information provided to us or gathered by us is controlled by:

The John M Hayes Partnership Ltd, Suites 61/62 Dunston House, Dunston Road, Chesterfield, Derbyshire, S41 9QD.

Should you wish to contact us regarding your privacy:

Our representative is Kate Oliver.  Telephone: 01943 601350 or E-mail: kate.oliver@johnmhayes.co.uk

Why do we need your personal information?

Learning about the John M Hayes Partnership Ltd

As you gather more information about John M Hayes, you begin to interact with us.  Examples include browsing our website, calling or emailing us, attending one of our training events or attending at an event at which we are present.  To learn more about John M Hayes you may voluntarily provide personal information such as your name or email address during these interactions.  We may also collect information about you online via cookies or similar technologies when you visit our website.

We collect: your name, your email address, company name, telephone number and information provided by cookies or similar technology

Why: We use this information to provide the information you have requested about our services.

Becoming a Client

You can look at our website anonymously but once you decide to become a client, you will be asked to provide some personal information so that we can communicate with you and so that when you use our costing services or attend one of our training or webinar events we know who you are and your needs.

We collect:  your name, your company name, phone number and email address and a username where applicable, chosen by you.

Why: We use this information to advise our managers and our business development team of your interest in finding out more.  Processing your personal data for this purpose is a legitimate interest and necessary for the purpose of performing the contract we have with you.

Buying our Services

When you buy our costing services you will be asked to provide information so that we can complete the transaction.

We collect: your name, company details, address and billing address ( if different)

Why:  we use this information to complete your transaction and where necessary complete refunds.  Processing your payment data for this purpose is necessary for the performance of the agreement we have with you.  We do not store any credit or debit card information as this is held only by the payment processor.

Hiring employees

If you apply for a job with us, we will collect additional data and information from your application form.  We also require you to sign a contract which includes a non-disclosure and confidentiality agreement prior to becoming a member of our team from which point you will have access to some of the confidential information of our clients.

We collect: your name, your phone number, email address, details of your professional qualifications, your work experience and any first aid qualifications.

Why: this is required to enable us to assess your suitability for the role and to be able to demonstrate that we maintain a rigorous approval procedure for our employees.  The confidentiality clause in the contract is required to confirm agreement to the confidentiality of our client’s data.

Getting help from us

From time to time you may decide to contact us for further assistance.  To be able to offer you the best service possible, we may collect certain data from you

We collect: this may include contact information such as your name, email address phone number and social media identifier (if you have contacted us via  a social media channel) and details of any previous contact with the teams.

Why: we collect this data to give you the best and most efficient customer care support possible,  For instance, client enquiries and technical questions – we need to use the contact information to respond to you and through your preferred channel of communication (phone, email or social).  Using these types of data in this way is necessary to fulfil the agreement we have with you.

How we use Personal Information

John M Hayes Partnership Ltd uses the data we collect to provide you with the products and services we offer, which includes using data to improve and personalise your experiences.  We also use the data to communicate with you for example, informing you about your account, new events or services available and other types of updates.

The John M Hayes Partnership Ltd uses the data for the following purposes:

Providing the Service

We use the data to provide, operate, support and improve our services, training and webinar events to ensure that our clients have the best possible experience.  This processing is necessary for the performance of the contract we have with you.

Client Care

We use data to respond to client enquiries, to diagnose problems and to provide other client care and support services.  This processing is necessary for the performance of the agreement we have with you as well as to serve our legitimate interest.

Continuous Improvement

We use data for research and development purposes to improve the services we offer.  This includes identifying events and event locations we need to meet our clients’ interests, developing and adding new features or capabilities to our services.  This processing is necessary to serve our legitimate interest.

Security, Safety and Dispute Resolution

We use data to protect the security and safety of our website and our customers, to detect and prevent fraud, to resolve disputes and to enforce our agreements.  This processing is necessary to serve our legitimate interest and to help to protect you against fraud.

Business Operations

We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decision and report on the performance of our business.  This processing is necessary to serve our legitimate interest.

Communication, Marketing and Advertising

We use the data we collect to deliver and personalise our communications with you.  For example we may contact you by email or other means of electronic communication to inform you about new events or services, to update you on a support issue or invite you to take part in a survey.  This processing is necessary for legitimate interest.  We may use cookies and similar technologies to provide the most relevant John M Hayes advertising to you.  For information about managing email notifications and marketing communications, please see the section detailing “Your Rights and Choices”

Purpose of the Processing and the Legal Basis for Processing

Consent

To be able to contact you in relation to offers and upcoming events we require you to opt in to receiving marketing from us.  You have the right to withdraw consent at any time.

Performance of a contract

The use of your personal information may be necessary to perform the agreement you have with us.  For example, to complete your purchase of our services, to maintain and update your account with us, to help with delivery issues and to handle account queries or refunds.

Legitimate Interests

We may use your personal data for our legitimate interests.  For example we rely on our legitimate interest to analyse and improve the John M Hayes Partnership, the content of our website, to send you notifications or information about the John M Hayes Partnership or to use your personal information for administrative, fraud detection or legal purpose.

How did you get my personal information?

We collect the information you voluntarily provide to us when you sign up to our terms of business, enter details for our courier collection service, check the tick box for further information about our services or sign up for our e-newsletter.

For us to be able to provide our services to you, we require you to sign and complete our terms of business.  Failure to do so may mean that we are unable to provide our costing services to you.

We may receive information about you from other sources including emails, phone calls and e-notifications.  We may also receive information about your from publicly accessible sources such as social media platforms for instance and where you interact with us on those platforms.  We protect data obtained from third parties according to the practices described in this statement and we also apply any additional restrictions imposed by the source of data.

Do you share or sell my data?

We will not put any information about you on general release nor will we sell your personal information.  However we may share personal data with our business partners including:

  • Couriers and/or distributors
  • IT service providers
  • Marketing analytics companies who give us insight into our products and how to be more effective
  • Payment providers that process information on our behalf
  • Lawyers representing us in the event of a legal claim
  • Regulators and law enforcement agencies (if there is a legal reason to share your data with them)
  • Search engine operators that help us understand how to improve our visibility online.

Does any of my personal data leave the UK?

We will not transfer any of you personal data outside of the European Economic Area

How long do we keep your data?

When your personal data has fulfilled the consented purpose, we will remove your personal data.  We do not hold your personal data any longer than is necessary and in any event, to ensure compliance with our legal obligations: no longer than 7 years.

Your Rights

The data protection law in the UK grants you these rights:

  • The right to be informed
  • The right of access
  • The right of rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights to challenge automated decision making and profiling

Where we require consent to use your data you have the following rights:

  • Right to be informed of any data processing
  • Right of access to your data
  • Right to have your data erased
  • Right to data portability
  • Right to withdraw consent at any time

Where we rely on the contract legal basis to use your data you have the following rights:

  • Right to be informed of any data processing
  • Right of access to your data
  • Right to have your data erased
  • Right to data portability

Where we have a legal obligation to use your data you have the following rights

  • Right to be informed of any data processing
  • Right of access to your data

When we rely on legitimate interest basis to use your data you have the following rights

  • Right to be informed of any data processing
  • Right to access your data
  • Right to have your data erased
  • Right to object to the use of your personal data

When we need to provide medical information to a medical professional and you are not able to, we rely on vital interest to be able to do so: eg when admitting a person to the accident an emergency department t the hospital

  • Right to have your data erased.

More information can be found here: ico.org.uk

The information you provide is at your free will – you are not legally or contractually obliged to do so however should you not provide all the personal data requested we may not be able to facilitate all our costing services.

Details about profiling that may be carried out

We may use your personal data to:

  • Track the demographic of our service users to understand demand
  • Track the interest and attendance at our events
  • Track the success of a marketing campaign

Complaints

Not happy with how we handle your personal data?  Tell Us!

You may contact our data protection representative: Kate Oliver on 01943 601350 or email kate.oliver@johnmhayes.co.uk

We will respond to you in writing as soon as possible and within one month.

Getting Nowhere?

Should you feel that we have not been able to fulfil your request you have the right to log a complaint about any aspect of how we re handling your data with the Information Commissioner’s Office in the UK who can be contacted at ico.org.uk/concerns